YouVPN help centre

Frequently asked questions

Quick answers about getting connected and managing your subscription.

Updated

Search devices, apps and common questions

Where do I find my key or subscription link?
Open your account and sign in with Telegram or email. Your profile contains your connection details. You can also use the Telegram bot.

Still need help? Contact support

Which devices can I use?
This help centre includes guides for iPhone, iPad, Android, Huawei, Windows, macOS, Linux, Android TV and Apple TV.

Still need help? Contact support

How do I connect?
Choose your device, install the app and add your subscription link. Each guide walks you through the setup.

Still need help? Contact support

What if the connection is slow?
Compare your connection with and without VPN, and try another location and another network. Troubleshoot a slow connection

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How can I access Russian services from abroad?
Check the locations available in your app. For help choosing a connection for a particular service, contact support and include its name. Availability may depend on that service’s own rules.

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How many devices can I connect?
The simultaneous connection limit depends on your subscription and is shown in your account. If you have reached the limit, disconnect the old device before switching to a new one.

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Can I pay with cryptocurrency?
Contact support to confirm availability and payment details. Include the plan and subscription length. Do not send funds to addresses from unrelated messages.

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Which payment methods are available?
Available methods and the final total are shown at checkout in your account. If you have paid but access has not appeared, contact support with the payment date and amount. Do not send your full card number or CVV.

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