Fix a connection problem

Search devices, apps and common questions

Connection check

Cannot connect

Tick off each step as you go. This page does not change your device settings.

Check your internet without VPNDisconnect the VPN and open an ordinary website. If it does not load either, try another network.
Check your subscriptionIn your account, check that your subscription is active and you have not reached your device limit.
Refresh the profile and change locationRefresh the subscription in your app. Select another location and reconnect. Temporarily disconnect other VPNs and proxies while testing.
Try another networkTry Wi-Fi and mobile data if both are available. The difference will help support identify the cause.

Connection check

Tick off each step as you go. This page does not change your device settings.

Compare connection speedsCheck the same website with and without VPN. Pause downloads and keep the same network during the comparison.
Change locationChoose another location in the app and reconnect. Speed depends on your network, routing and server load.
Try a different networkIf possible, compare Wi-Fi and mobile data. Note the results for support.

Connection check

Tick off each step as you go. This page does not change your device settings.

Check other websitesOpen a few different websites. If only one fails, try a different location.
Restart the app or browserAfter changing location, close and reopen the site or app. You can also try a private browsing window.
Check the connection modeIn Proxy mode, some apps may connect directly. To route device traffic, check TUN mode in the guide for your platform.

Connection check

Tick off each step as you go. This page does not change your device settings.

Copy the link againOpen your profile and copy the full subscription link without spaces or line breaks. Do not enter it into a browser search box.
Allow clipboard accessOpen your app and choose the clipboard import option. Allow pasting if the system asks.
Check the existing profileIf YouVPN is already listed, try refreshing that profile. Check that your subscription is active and you are using a compatible app.

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